Return and Refund Policy

White Pebble Dermatology
Return and Refund Policy

These Terms and Conditions apply to your use of the www.whitepebbledermatology.com website,

This website is owned and operated by White Pebble Dermatology, LLC. The terms “we,” “our,” and “us” refer to White Pebble Dermatology, LLC.

Overview:

Our refund and return policy last 15 days. If 15 days have passed since your purchase, we can’t offer you a refund or exchange.
No returns are accepted on any item unless they are unopened, new, and sealed in the original box.
Gift cards are non-returnable items.
All returns are subject to our returned goods policy and a minimum of 15% restocking charge.
To complete your return, we require a receipt or proof of purchase. Please send an email to [javascript protected email address] to request for refund or exchange within 10 days of purchase.
All returns must be received within 15 (fifteen) days of the initial shipment. No refunds are issued if received after 15 days of the initial date of receipt.
By ordering skin care products from White Pebble Dermatology, and submitting your order, you hold WPA and its members harmless from any injuries you may sustain from activities using ANY of our products.

Refunds:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Shipping costs are non-refundable.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds:

If you haven’t received a refund yet, first check your bank account or credit card account again. Next, contact your bank. There is often some processing time before a refund is posted.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all the above and you still have not received your refund yet, please contact us at
[javascript protected email address]

Exchanges:

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
[javascript protected email address][javascript protected email address]

Shipping returns:

You will be responsible for paying for your own shipping costs for returning your item.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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